{"id":48139,"date":"2022-12-01T17:58:06","date_gmt":"2022-12-01T16:58:06","guid":{"rendered":"https:\/\/www.tierra-latina.com\/privacy-policy\/"},"modified":"2022-12-01T17:58:06","modified_gmt":"2022-12-01T16:58:06","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.tierra-latina.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<h2><b>Introduction<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Tierra Latina, a <\/span><b>Soci\u00e9t\u00e9 par Actions Simplifi\u00e9e (SAS)<\/b><span style=\"font-weight: 400;\"> with a share capital of \u20ac7,500, registered with the Paris Commercial and Companies Register under number 807 823 919, with its registered office at 9 rue Fran\u00e7ois Miron, 75004 Paris, is a French travel agency specialising in tailor-made and homestay travel in Latin America since November 2014.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our primary objective is to achieve 100% satisfaction among our travellers, visitors and clients. The trust you place in our services is a cornerstone of our business. Accordingly, Tierra Latina is committed to respecting the confidentiality and security of the personal and financial information you provide to us. Below, we explain how we collect and use your personal information in order to keep it safe and private.<\/span><\/p>\n<h2><b>Our Main Privacy Policy Objectives<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">At Tierra Latina, we use your information to provide you with the best possible quality of service &#8211; but our primary duty is to keep that information secure and to use it in the way you wish. Our main objectives are therefore as follows:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To apply security and confidentiality standards in order to keep your information safe;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To give authorised employees access to your information for the purposes of communication, service improvement and business management;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To share your information with your prior consent with third parties and where you have confirmed your interest in specific services (hotels, activities, cruises, etc.);<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To allow our travellers to access their private information upon request.<\/span><\/li>\n<\/ul>\n<h2><b>The Information We Collect and Retain<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Tierra Latina collects general information. When you send us a request, we typically ask for the following personal details:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Name, address, email, telephone numbers, city and country of residence;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Information relating to your planned travel: destinations of interest, how many people will be travelling with you, your budget, your travel dates and\/or your travel preferences and requirements;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Other traveller-related information such as passport details, travel insurance, credit card details and airline tickets. We also collect IP addresses in order to obtain statistics such as the number of visits to our website, the bounce rate, and the location of our visitors. This type of information enables us to offer a personalised service to our clients.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">However, we never collect:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sensitive information such as religion, political views, ethnicity or health, unless the services you ask us to provide require it (for example, accessibility for persons with reduced mobility, or access to a medical centre in the event of an emergency during your trip);<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Personal information relating to children under the age of eighteen, unless we obtain written parental consent and\/or unless the services you ask us to provide require it (for example, access for children with disabilities, allergies, etc.).<\/span><\/li>\n<\/ul>\n<h2><b>How We Collect and Retain Your Information<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We collect your information using the following methods:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Via request forms on our website, written forms at events, or through our social media channels;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Via online booking engines on our partners&#8217; websites when you enquire about a programme or wish to obtain a personalised quote (please refer to the &#8216;Third Parties&#8217; section, which details the list of partners from whom we collect your information);<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">During individual conversations at our events or personalised conversations with our Travel Experts by telephone, mobile or any other messaging technology;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From responsible travel organisers who have previously obtained travellers&#8217; approval to pass their personal information to Tierra Latina so that we may offer them the most personalised services;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From emails sent by our travellers and\/or prospective clients to our contact email address;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Via online booking and feedback forms.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Your data is retained for the period necessary for the following purposes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Newsletter and commercial offers: <\/b><span style=\"font-weight: 400;\">your data is retained for as long as you remain subscribed. You may change this setting at any time and unsubscribe &#8211; see the section &#8216;Removal from our marketing lists or access to your personal information&#8217;.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Travel quote request and trip completion: <\/b><span style=\"font-weight: 400;\">your information will be retained for the period necessary to produce your quote and complete your journey.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Absence of contact: <\/b><span style=\"font-weight: 400;\">where no contact has been made by you for a period of five years, we will archive your personal data for a further five years before permanently deleting it.<\/span><\/li>\n<\/ul>\n<h2><b>How We Use Your Information<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We collect your information in order to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify you, understand your needs and respond to your requests;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep you informed by sending our newsletter on our latest programmes and promotions;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Continuously adapt our offering to your needs;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Personalise our communications and improve our product strategy in accordance with your characteristics and preferences;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comply with the law or with any legal authority that requires it;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Finalise your booking and provide our partners with the information necessary for your travel: as a travel agent, we provide services on behalf of other suppliers (hotels, transport providers, cruise lines, insurance providers, activity companies).<\/span><\/li>\n<\/ul>\n<h2><b>Third Parties<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Third parties are the companies to whom we disclose, or from whom we collect, your personal information, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Other legal entities or companies within the Tierra Latina group;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Companies that provide Tierra Latina with specific services, including:<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">IT, computing, email and digital service providers;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Social media platforms or communications agencies;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Travel suppliers and\/or travel organisers;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any company, organisation or individual that may have asked you to provide your personal information and to whom you have authorised the sharing of that information with Tierra Latina (for example, your group coordinator).<\/span><\/p>\n<h2><b>Cookie Technology<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The purpose of cookie technology is to help visitors enjoy a better interaction between our websites and their internet-enabled devices. A cookie is a piece of data sent by a website and temporarily stored on your computer or device to give you access to the internet. When you access our website, Tierra Latina uses cookies to collect and use information in order to track your user preferences and offer you relevant products and advertisements. You may modify your internet browser settings at any time to accept\/delete cookies or to be notified when cookies are being used.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For further information, please see our <\/span><b>Cookie Policy<\/b><span style=\"font-weight: 400;\"> at: <\/span><span style=\"font-weight: 400;\">www.tierra-latina.com\/politique-de-cookies-ue\/<\/span><\/p>\n<h2><b>Security<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Your personal information is stored on servers with restricted access. We make every effort to protect the security of these servers and of your personally identifiable information.<\/span><\/p>\n<h2><b>Policy Changes<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We invite all our visitors, guests and partners to consult this page regularly, as any changes to this privacy policy will be posted here. Please be assured that information collected under this privacy policy will not be used without your consent should the policy change in the future.<\/span><\/p>\n<h2><b>Removal from Our Marketing Lists or Access to Your Personal Information<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We will miss you\u2026 but if you no longer wish to receive our notifications, we will respect your choice. You may unsubscribe from our newsletters via the most recent newsletter you have received, or by contacting us at <\/span><b>contact@tierra-latina.com<\/b><span style=\"font-weight: 400;\">. We will remove you from our mailing list and send you an email notification. You may also request access to and\/or deletion of your personal information by emailing the same address.<\/span><\/p>\n<h2><b>Privacy Policy Amendment Date<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In a spirit of continuous improvement, the Tierra Latina privacy policy was last updated on <\/span><b>5 August 2026<\/b><span style=\"font-weight: 400;\"> on the website www.tierra-latina.com.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Tierra Latina, a Soci\u00e9t\u00e9 par Actions Simplifi\u00e9e (SAS) with a share capital of \u20ac7,500, registered with the Paris Commercial and Companies Register under number 807 823 919, with its registered office at 9 rue Fran\u00e7ois Miron, 75004 Paris, is a French travel agency specialising in tailor-made and homestay travel in Latin America since November [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":48140,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-48139","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - 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